Outraged baggage handling and make sure you choose the right hotel, renting a car remains one of the most stressful and least understood parts of travel. That’s why many who hit the road opt for a reputable option like Enterprise Rent-A-Car when securing a temporary set of wheels. The company operates more than 8,000 locations worldwide and has become known for its exceptional customer service and pricing. But while chances are you’ve done business with the iconic brand before, there’s still a lot you probably don’t know about the company. Read on for some warnings former Enterprise car rental employees have for customers.
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Besides “on time”, the word that seems to be at the top of everyone’s mind when traveling is “upgrade”, especially if it comes with “free”. And while the car rental experience is no different, employees say the term can be used loosely enough to make you think you’re getting a better deal than you actually are.
“Just so you know: sometimes you think you’re getting an upgrade, and you’re not. I’ve lied to customers and ‘upgraded’ them to an inferior car before” , said a former Enterprise employee in a Reddit thread discussing his time at the company.
“The goal is to sell you and make you pay more than you originally hoped to get. If I can’t sell you ‘protection’, you better believe I’m going to charge you more money. some other way,” they write.
Renting a car can seem like a pretty straightforward process until you get to the insurance part of the conversation. At this point, it’s common to hesitate back and forth as all the anxieties of denting your borrowed vehicle cross your mind. But to some extent, the offer to pay upfront for protection is more about the business hitting its bottom line than it provides peace of mind — and may even help secure that upgrade. “free”.
“If you buy insurance, they’ll upgrade you to a higher tier car if they have one, and they do it as a selling point,” said a six-year-old former Enterprise employee who wishes to remain anonymous. . Better life. “And at the end of the day, the insurance is fine, but your credit card coverage is as good as the company’s, if not better.”
Unsurprisingly, this tactic has a lot to do with each store hitting its monthly sales quotes. In fact, it can even affect an employee’s career path.
“They only talk about insurance. They will find any way they can to encourage you to buy it,” says the anonymous employee. “From a staffing and promotion perspective, the more successful you are in selling insurance, the more likely you are to get promotions and move into management. If you don’t have selling insurance, you will never progress in this business.”
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Just as you can get kicked out of a flight or show up at a full hotel, it’s also not uncommon to arrive at a rental car lot only to find there’s no vehicle waiting. waiting to take you. Employees warn that despite their track record of good customer service, it can also happen with Enterprise.
“The business would say book every transaction, and then at the end of the day they’re going to have more orders than they can handle,” the anonymous employee said. Better life. “It’s not necessarily a lie, but it’s a deception. They’ll tell you something went wrong with the car when in reality they didn’t get enough feedback. It’s like the Seinfeld episode! It happens every day, really every day.”
In the end, you could also be outbid by someone who comes onto the field ahead of you with deeper pockets. “Even though we have posted rates, if a customer wants a certain car and it gets assigned to someone else, we would raise the rates if someone is willing to pay more to be able to get the car there. “, explains the employee.
It’s common knowledge that returning your car with less gas than it had when you left the lot can cost you a hefty surcharge. Even worse, agree to let the rental company fill the car for you after returning it at their exorbitant rate. But if you want to save money, former Enterprise employees say there’s a trick you need to know before returning your car, no matter who you’re renting from.
“Turn on the car, but don’t start the engine, before fill up with gas [when you’re returning] so you know exactly when to stop and never overpay for gas you won’t use,” a former employee posted on a Reddit discussion. This will allow you to see when the needle is reaching just where it needs to be, and not a drop over.
Nothing scares a traveler more than discovering a dent or scratch on a rental car that is about to be returned. But according to the employees, there’s a chance you weren’t even the ding manager.
“When staff drive the cars to pick up customers, it’s not uncommon for them to damage them slightly,” says the unnamed former employee. “Instead of taking the hit themselves, they won’t show the customer the right steps and get them to sign the contract. Then they’ll put the customers who pay the insurance on those cars, so that’s covered.”
“I’ve seen this happen many times,” they admit. “They didn’t want the repair of the vehicle to go against their store’s profits. So now you have a customer who thinks they damaged that car! In the end, they’re not paying out of pocket, but it’s is unscrupulous.”